gearocity FAQ

Do you do refunds and/or take returns and exchanges? YES we do :)

Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

Please read our returns policy below! Contact us FIRST prior to mailing anything back:

--- ALL RETURNS MUST BE REGISTERED BY US PRIOR TO BEING SENT. EMAIL US AT SUPPORT@GEAROCITY.COM TO HAVE YOUR CONCERN REVIEWED ---

If you need to return, exchange, or refund your order, please read the following instructions carefully:

If you ordered the wrong size (we know this can happen), email us and we will tell you where to send the item, and we will send you out the correct size for that same item.

Items must be still NEW and have not been worn (other than to try it on) or washed.

We print, cut and sew on demand many items and there is a sizing chart on every product page.

We accept responsibility FULLY when something went wrong on our end; meaning misprints/damaged items. If the items are misprinted or damaged, please send us your order number & a picture/photo of the item that is damaged.

Our Support Team will take care of you from there, and we will send you a brand new item free of charge.

If you do have an issue with your order, please contact customer service FIRST! DO NOT return any merchandise to the manufacturer, or to us without first contacting our customer service department support@gearocity.com

To be eligible for a return, your item must be unused and in the same condition that you received it.

Several types of goods are exempt from being returned. Our custom printed goods with a name or custom addition (if you are dissatisfied with a custom product, please contact us, and let us make it right, we will have no problem correcting our mistakes)

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@gearocity.com

Shipping

To return your product (once approved), you should mail your product to:

Gearocity Return Dept

2646 Patterson Rd, Suite A

Grand Junction, CO. 81506

You will be responsible for paying for your own shipping costs for returning your item.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We DO NOT guarantee that we will receive your returned item, but a tracking service will.

How Long Does It Take To Get My Gear?

If you are ordering a printed item, gear can take anywhere from 3-7 days to fulfill and then will be shipped out.

Need it faster? Contact us at support@gearocity.com, to see if we can accommodate your time frame.

The rest of our printed items can depend on the level of customization of your gear and whether or not a print confirmation is needed. This will vary the time it takes to get to you. You should get your printed/custom items within 7-12 business days of placing your order especially during holiday times (holiday times could be up to 2 weeks or 14 working days). This allows us time to process your order, properly custom make it for you (items are printed per order), and get it shipped out. International orders can take a bit longer. All printed items are printed and shipped within the USA.

How Do I Figure Out Shirt & Hoodie Sizing?

All sizing charts are available within the description of the item you want to order.

What Are Your Shipping Fees?

Shipping costs depend on the products ordered, and where we're shipping to. Our standard US shipping cost is $4.95 - $5.95, based on the weight of the items shipped, shipping can range from $4.95 up to $9.95.

How Does Gearocity Process Payments?

For your protection as well as ours, we currently use PayPal for our payment processing, doing so allows us to accept Visa, Mastercard, AMEX, and Discover. All of your credit card information is kept secure through those systems, and shipping and billing information gets passed on to us for shipping your product(s) out.

How Can I Track My Order?

When you order with Gearocity.com you are emailed out a unique order ID. You can look up your order any time here. If you don't have the order ID you can also alternatively look up your order by email on that page.

I See Multiple Charges On My Card, How Do I Get This Fixed?

In the rare event that a card receives a double charge for an item please contact support and they will issue a refund for it immediately. Support is best reached at support@gearocity.com